The Director, Supply Chain & Procurement at Infineum turned to Gartner for support on supply chain transformation, specifically: workshopping, technology analysis & review, skills development, and functional maturity assessment. Thanks to Gartner’s expertise, Infineum’s supply chain transformation work has enabled better planning and execution, better decision making and greater innovation.
Most Critical priority The Director
The Director, Supply Chain & Procurement at Infineum initiated supply chain transformation and digitalization work to grow the top line, reduce cost to serve, improve the customer experience, drive efficiency and strengthen organizational culture.
How Gartner Helped
The client used:
- Practical, hands-on workshop for Infineum’s supply chain leadership team, hosted by Gartner analysts
- Expert technology insight to identify solutions for increasing supply chain visibility, augmenting human labor, and capturing Voice of Customer (VoC) data
- Skills development exclusive for the Director, Supply Chain & Procurement, and targeted to the supply chain team
- Gartner’s proprietary maturity diagnostics pinpoint areas for capability building
Business Impact
With support from Gartner for Supply Chain, the client achieved:
- Precise alignment between supply chain transformation and digitalization projects and critical business priorities
- Better planning and execution from greater supply chain visibility
- More time for high-value, customer-facing activities thanks to process automation
- Better decision making from comprehensive VOC feedback
- Innovation from supply chain skill development
- Clear timelines and steps to improve supply chain process
