The Chief Supply Chain Officer at a healthcare company needed to enable her leadership team to tackle the industry’s most urgent supply chain challenges: rising transportation costs, labor scarcity, and breakdowns in inventory management. Thanks to Gartner’s research and expertise in healthcare supply chain management and supply chain talent management, the client avoided high talent acquisition costs and effectively enabled the leadership team to reduce cost to serve.
Most Critical priority
After bringing in supply chain talent from outside the industry, a new Chief Supply Chain Officer must rally her leadership team to tackle healthcare’s most urgent supply chain challenges: rising transportation costs, labor scarcity, and breakdowns in inventory management.
How Gartner Helped
The client used:
- Supply chain talent management tips & tools designed to help build organizational culture and innovate on recruitment and retention practices.
- Live & virtual events at which the new leadership team can get real-world advice and lessons learned from true peers.
- One-on-one consultation with a Gartner analyst to prepare for board presentations.
- Trends data & analysis on mitigating the influence of e-commerce on supply chain costs.
Business Impact
With support from Gartner for Supply Chain, the client:
- Avoided high talent acquisition costs by innovating on talent strategies.
- Determined the right investments to make in order to reduce cost to serve.
- Effectively enabled the new supply chain leadership team.
- Changed perception/mindset of the board on the role of supply chain talent in inventory management.
