As the a threat of
computer-initiated attacks increases, and as regulators put more pressure on
banks to shore up their information assets, financial institutions are turning
toward outsourcing their information security functions to third party
processors. These outsourcing deals, which are often part of a larger IT
infrastructure outsourcing deal but can also be standalone, are being done for
the same reason banks have outsourced other parts of their operations, such as
check processing: to mitigate risk by placing control of a key operation in the
hands of highly-skilled practitioners.
Banks are being driven to ink managed security deals as they seek
to restore their reputations for integrity, which have been sullied by
disclosures of theft or loss of sensitive customer information, including
credit card and Social Security numbers. In the most widely publicized case,
some 40 million credit card accounts were exposed to theft last year due to a
security breach at CardSystems Solutions, a processor
of card payments.
If that weren't enough, there's the burden of laws and regulations
that have banks struggling to avoid being choked by red tape. The USA Patriot
Act, under its know your customer rules, requires
banks to authenticate the identities of new customers and ensure that personal
information is secure. The Sarbanes-Oxley law requires banks to implement
access controls to data and computer programs that contain sensitive
information. And Basel II, the new regulatory capital regime that takes effect
next year, requires that banks monitor operational risks, including computer
breaches.
The business case for outsourcing information security is a sound
one, experts say. Managed security services is one of the fastest growing
market segments in the security marketplace, according to Gartner, a research
and IT consulting company. Gartner reports that as of 2005, 60 percent of
enterprises were outsourcing the monitoring of at least one network boundary
security technology. According to IDC, a division of the
research and technology company International Data Group, as of 2004 security
services were a $16.5 billion industry with a 35 percent compound annual
growth rate.
In a managed security deal, the organization shares information
security risk and business risk, with the managed services provider. Such deals
provide access to a range of security services and to skilled staff whose
full-time job is security.
According to the CERT Coordination Center of Carnegie Mellon
University, such services may include network boundary protection (including
managed services for firewalls, intrusion detection systems, and virtual
private networks); security monitoring; incident management (including
emergency response and forensic analysis); vulnerability assessment and
penetration testing; anti-virus and content filtering services; information
security risk assessments; data archiving and restoration; and on-site
consulting.
The cost of a managed security service is typically less than
hiring in-house, full-time security experts. For example, a managed security
provider can set up and monitor security on a 250-user network on a single T1
(1.5 Mbps) Internet gateway for about $25,000 a year, excluding hardware.
Replicating these actions within the organization produces similar hardware
costs, plus at least $200,000 in annual compensation to hire three full-time
specialists.
A shortage of qualified information security personnel puts tremendous
pressure on IT departments to recruit, train, compensate, and retain critical
staff. The cost of in-house network security specialists can be prohibitive. In
an outsourcing deal, the costs to hire, train, and retain highly skilled staff
becomes the service provider's responsibility.
A managed security provider can offer an independent perspective
on the security posture of an organization and help maintain a system of checks
and balances with in-house personnel. It can thus provide an integrated, more
coherent solution, thereby eliminating redundant effort, hardware, and
software.
When an organization contracts for security monitoring services,
the service can report near real-time results, 24 hours a day, 7 days a week,
and 365 days a year. This is a large contrast with an in-house service that may
only operate during normal business hours. Service security solutions and
technologies such as firewalls, intrusion detection systems (IDSs), virtual
private networks (VPNs), and vulnerability assessment tools are far more
effective when they are managed and monitored by skilled security
professionals. For example, when an intrusion is detected, service providers
can use a remote monitoring connection to determine whether the alarm is
justified and block further intruder actions. A managed service can protect the
client’s network from unsecured VPN endpoints For
products developed by the MSSP and used in their services, the client
organization receives an enhanced level of product support.