Hang Ten, Dude! Do you Surf?
Internet Access for web
surfing and email communication at work is critical to accessing massive amounts
of information resources, business applications, researching new customers,
managing existing customer relationships, and building closer ties with business
partners just to name a few. Access to all this information on the web can make
employees more productive and effective. Unfortunately, it can also lead to
issues of Employee Productivity, Network Performance, Security and Legal
Liability when employees have unmanaged access to the Internet.
What are
the risks?
Employee Productivity.
Wasting otherwise productive time by
surfing personal websites in the workplace. Inappropriate use of Internet
resources while at work is believed to cost businesses more than $55 billion
every year.
Network Performance.
Bandwidth intensive activities such as streaming audio and video, MP3 and image
downloads can have a significant impact on network performance and impedes
business traffic.
Security.
Exposing the company to the risk and cost of accidentally leaking sensitive
confidential company information by email without taking the proper
precautions. Exposing the company to the risk of viruses by downloading the
types of files and images that are often used to hide viruses.
Legal.
Exposing the company to the significant risk and cost of legal liability that
can result if employees are allowed to use internal email to exchange offensive
material such as porn, racist, or hate literature, or copyrighted materials such
as MP3s.
Publicity.
Several companies have been forced to dismiss people found guilty of accessing
illegal or offensive material. The publicity can be very damaging.
There is a solution: Web
and Email Filtering Technology.
Web Filtering helps
employers to manage what Websites their employees visit by blocking access to
prohibited Websites, or blocking access to certain sites at certain times. Web
Filtering solutions allow employers to choose predefined categories of websites
that have been deemed inappropriate for work access and can easily re-categorize
any site or add an entirely new category and site in the rule set.
Email Filtering is used to
monitor where emails are coming from, and whether or not they contain
inappropriate content, such as pornographic, racist, or hate literature. A
rule set is used to make a decision whether the email is allowed, deleted,
isolated for further inspection or delayed for later delivery. Another
important component of email filtering solutions is an Anti-Spam control which
analyzes email headers for the unique characteristics of this junk mail and
tosses them out of the company email system. This feature alone can save
companies the cost of purchasing an email filtering solution.
Both solutions are designed
to enforce the Acceptable Use Policy (AUP) on employee use of email and web
resources. The Acceptable Use Policy now has a tool that monitors and reports
on how web and email resources are being used, whether the rules are being
obeyed, and how usage is affecting network resources, bandwidth use and network
traffic.
Since both web surfing and
email communication have become the most popular way of communicating in the
workplace, employers must find a better way to make sure that these resources
are used in an appropriate and correct manner to avoid security and legal risk.
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